If you’re looking at our website and wondering “Why Choose Waterfield?” we’re happy to answer that question. The Waterfield businesses have existed for over 80 years. We’ve been serving the technology needs of our clients for over 14 years. Our technology business has the mission of building, installing, hosting, and delivering software to meet our clients’ needs across multiple industries. We work with such marquis clients as Citigroup, GE, Centerpoint Energy, US Bank, and many more. We build and host applications for these companies, and we can for you as well.
At Waterfield Energy, we focus our talent and resources specifically on the energy industry. But we leverage the hosting partnerships, delivery capabilities and other relationships of the broader Waterfield enterprise to create a comprehensive solution set for our clients. What this means for you, our energy clients, is the capabilities of the Waterfield enterprise are at our disposal when we need them, but we and therefore you, do not bear those costs when we don’t need them.
What about our experience in energy? If you’ve looked at our solutions pages, you already know our staff have as many as 20 years of experience in the energy industry. We’ve booked plants, setup division orders, cut checks, entered payables, managed energy IT departments, walked pipe, worked with plant managers, written energy-related contracts, started energy businesses and more. We know the energy business, and our software reflects that.
But what makes us different, really different from the other vendors? If you’re using existing software from our competitors, we bet you’re finding yourself with some of these problems: Extremely high total cost of ownership (TCO), poor customer service, or overly complex software that many of your employees can’t use effectively. Our mission from the beginning has been to solve these problems. We are price competitive with the other vendors on the initial deal and over the long term. One example: at a recent engagement we won, our TCO was one quarter that of the other vendors bidding. Why? Let us come talk to you about our software and approach, and we’ll explain it all. See why our software is more cost effective, easier to use, and faster at processing than our competitors’.
And finally, what about customer service? We are committed to excellent customer service. But when things don’t go right, every client has the personal cell phone number of our CEO. If you can’t get what you need resolved working with your engagement manager or support representative, we encourage you to call our CEO directly, no matter what time of day, what day of the week. Looking for a vendor who is committed to your satisfaction? How many other vendors offer that kind of access to their management?
